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♡ F.A.Q ♡

What is MINK hair?

The Essence of Mink Hair Extensions:

We affectionately refer to our raw Southeast Asian extensions as "mink" due to their exceptional resemblance to the luxurious qualities of mink fur. Our hair extensions boast a remarkably soft and fine texture, exuding a natural radiance that harmonizes seamlessly with your own hair. The name "mink" symbolizes the unparalleled luxury and finesse that these extensions bring to your overall look.

Responsibly Harvested Mink Lashes:

In addition to our hair extensions, we offer an exquisite range of real mink fur eyelashes, thoughtfully gathered from the fallen hairs of mink animals. Our commitment to ethical practices ensures that the collection process is entirely humane and cruelty-free. By responsibly harvesting the shed mink hairs, we maintain harmony with nature while presenting you with the finest and most natural-looking eyelashes available.

The Empowerment of True Beauty:

Our Luxurious Mink Hair Extensions and Mink Lashes embody the essence of true beauty, stemming from ethically sourced materials and sustainable practices. The raw Southeast Asian hair used in our extensions retains its unprocessed nature, ensuring exceptional longevity and durability. Embrace the empowerment that comes from aligning your style with compassion for our planet and its precious inhabitants.

At The Mink Cafe, we believe that beauty should be synonymous with kindness and responsibility. By choosing our Luxurious Mink Hair Extensions and Mink Lashes, you not only exude an aura of elegance and sophistication but also actively contribute to a more compassionate and sustainable world.

What is the difference between raw hair and virgin hair?

Raw Hair vs. "Virgin" Hair

Raw Hair: Nature's Untouched Elegance

Our Raw Hair collection epitomizes the essence of authentic beauty, each bundle is sourced from a single donor and meticulously preserved in its natural state. Unprocessed by chemicals or steam, raw hair retains its naturally occurring curl or wave pattern, showcasing the allure of untamed elegance. With all cuticles intact and aligned in one harmonious direction, tangling is minimized, allowing you to enjoy effortlessly smooth and flowing locks. Our Raw Hair collection comes in a mesmerizing range of colors, from lighter brown to dark brown, adding a touch of versatility to your style, unlike "Virgin" hair that tends to be one solid color from root to tip.

"Virgin" Hair: Crafted with Precision

While "Virgin" hair is often associated with unprocessed hair, it might undergo chemical or steam treatments to achieve a specific curl pattern or shine. Unlike raw hair, which boasts its natural beauty, "Virgin" hair may be sourced from multiple donors or collected leftovers.

Our Commitment to Excellence

At The Mink Cafe, we are committed to offering you the most exceptional and authentic raw hair extensions.

What is the difference between Indian Hair, Burmese Hair, Vietnamese Hair, and Cambodian Hair?

Temple Indian Hair:

- Origin: Temple Indian hair is sourced from temples in India, where people donate their hair as part of a religious tradition or as an offering.

- Climate and Diet: India has a diverse climate, ranging from tropical in the south to more temperate in the north. The diet of individuals in India typically includes a variety of nutrients and proteins.

- Hair Texture: Temple Indian hair is known for its versatility and is available in a wide range of textures, including straight, wavy, and curly. It tends to have a medium to coarse texture.

- Characteristics: The hair is often voluminous and lustrous, with natural thickness and density. Due to its adaptability, it can be easily styled to suit various looks.

Burmese Hair:

- Origin: Hailing from Myanmar, Burmese hair benefits from the region’s lush landscapes and subtropical climate. This nurtures robust and healthy hair growth.

- Climate and Diet: Myanmar’s climate, marked by moderate rainfall and warm temperatures, provides an ideal environment for hair health. Combined with a diet rich in essential nutrients, it results in strong, resilient strands.

- Hair Textures: Burmese hair boasts a natural luster and versatility. Its fine to medium texture allows for a range of styles, from straight to wavy or curly.

- Characteristics: This hair type is celebrated for its natural shine and exceptional durability, showing remarkable resistance to shedding. The fine strands seamlessly blend with your own hair, ensuring a flawless look.

Vietnamese Hair:

- Origin: Vietnamese hair is sourced from Vietnam, where the climate is characterized by hot and humid summers and milder winters.

- Climate and Diet: The Vietnamese diet mainly consists of rice, vegetables, and seafood, providing essential nutrients for hair health.

- Hair Texture: Vietnamese hair is generally straight to slightly wavy, with a medium texture. It is known for its smoothness and silkiness.

- Characteristics: The hair is prized for its sleek and shiny appearance. It often requires minimal styling and is naturally resistant to frizz.

Cambodian Hair:

- Origin: Cambodian hair comes from Cambodia, a country with a tropical climate and abundant rainfall.

- Climate and Diet: The Cambodian diet includes rice, fish, and fresh fruits, providing a rich source of nutrients for hair nourishment.

- Hair Texture: Cambodian hair is typically straight to wavy and has a fine to medium texture. It is known for its natural sheen and softness.

- Characteristics: Cambodian hair is sought after for its smoothness and natural-looking appearance. It blends well with various hair types and is favored for its manageability.


Climate and Diet's Impact on Hair Quality:

The diverse climates and diets of these regions influence the overall outcome of the hair grown in each area. The humidity and temperature of a region can affect the hair's moisture retention and texture. Additionally, a balanced diet with essential nutrients contributes to the health and strength of the hair shaft, resulting in hair with desirable qualities such as smoothness, shine, and manageability.

At The Mink Cafe, we carefully source our Luxurious Mink Hair Extensions, handpicking only the finest and most exquisite hair to bring you the epitome of luxury and beauty. Each strand is ethically obtained and unprocessed, retaining its natural qualities and ensuring a stunning and long-lasting finish for your perfect style. Embrace the allure of our mink hair extensions and indulge in an enchanting beauty experience like no other.

Where can I view your product's ingredients?

You can view the ingredients for each of our products towards the bottom of their individual pages.

We believe that you have a fundamental right to know exactly what is contained in the products you are buying and therefore give full ingredient disclosure on all of our products.

♡ SHIPPING ♡

What is your shipping policy?

All Orders will automatically have signature requirements and cannot be modified, so please plan accordingly.

Delivery times are based on the distance from our Atlanta distribution center.

Once your order ships, you will receive an email with tracking information as well as update tracking emails until your order has been delivered.

Errors and Shipment Delays:

We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.

Do you offer package insurance?

We offer an insurance option when placing orders on our site. Please understand that if a package is lost, stolen, or damaged after leaving our facility we are unable to accept any responsibility for the package contents. We do not provide refunds or replacements for orders that are lost, stolen or damaged while in transit. We unfortunately do not take responsibility if USPS or FEDEX delays, damages or loses your package, as it is 100% out of our company’s control. In the event that something happens to your package please contact Route via their mobile app or website.

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately at 1-800-777-MINK or email us at info@theminkcafe.com. We will contact the courier right away and initiate a trace for your package and have them start an investigation.

How long is the order process?

Orders placed before 2 pm ET generally ship the same day. In the event of high order volume, the order will be shipped the following business day.

We offer two shipping options:  1 – 3 Business Day shipping as well as Express 1 – 2 Business Day shipping. 

Orders are not processed on weekends and holidays. Products ship within 1-3 business days. During Sales/promotions, processing times may take up to 7 business days for orders to process. Any changes to orders after it is placed will incur an additional administration fee of $10.

*Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

♡ RETURNS ♡

Return Policy

We are pleased to accommodate exchanges within 7 days on all hair extensions that have not been opened, worn, or tampered with. We do not offer refunds. Once your order is placed we can not issue any refunds.

What is the exchange process?

Our exchange process is quick and easy. Ship back your current order, let us know what you'd like in exchange and we’ll get you set up with a new order.

All Hair must be in it’s natural state meaning no dye, no chemicals, Unravel, or no cutting of the weft (unused). You are allowed to exchange hair but you are responsible for all shipping fees unless we are at fault. You are allowed to exchange within 7 days from original purchase for a new bundle no refunds can be issued out. EXCHANGES ARE EXCLUDED DURING SALES.

NOTE: DUE TO THE DELICATE NATURE OF LACE CLOSURES & LACE FRONTALS THEY CAN NOT BE EXCHANGED OR REPLACED. 

CONTACT US

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